Infrastructure Operations Lead

Garda Capital Partners (Garda) is a multi-billion dollar alternative investment firm with over 22 years of experience deploying relative value strategies across fixed income markets for institutional investors. We hire, grow, and mentor great talent and remain steadfast in our commitment to building a culture that helps them succeed. Garda is more than a workplace. We are built on trust, integrity, and a shared vision for how we work together, the enduring relationships we build, and the consistency of our results. Garda's primary offices are located in Wayzata, New York City, West Palm Beach, Geneva, Zug, Copenhagen, Singapore, and Scottsdale.

Garda is seeking an Infrastructure Operations Lead to combine hands-on technical work with direct management of the US team. This person owns infrastructure operations and workplace support across the US, personally resolving incidents, implementing changes, supporting users, and delivering projects in collaboration with the team.

The role reports to the Head of Infrastructure, with US support staff reporting into this role. The lead owns staff development, service priorities, coverage planning, and senior escalations, while coordinating with the Non-US Infrastructure Lead to keep global standards and follow-the-sun support running smoothly.

Position Responsibilities

People Leadership

Manage the US team: set goals, run one-to-ones, deliver performance reviews, and coach development

Balance hands-on technical work with managing team workload and coverage

Support hiring and onboarding; set clear expectations for ownership and service quality

Review recurring incidents with the team and hold owners accountable for fixes

Hands-On Infrastructure & Escalation

Administer and troubleshoot servers, virtualization, storage, networks, cloud, and identity services

Act as the senior escalation point for US operations, investigating issues, implementing fixes, and validating recovery

Handle patching, configuration changes, lifecycle work, and performance tuning

Resolve connectivity issues across US sites, working with carriers and vendors as needed

Backup, Recovery & Monitoring

Own backup administration, failed job investigation, restores, and disaster recovery testing

Ensure monitoring and first-response coverage during US hours, with clean handoffs to the Non-US team

Configure alerts, investigate recurring issues, and document reusable fixes

US Workplace & Site Technology

Provide on-site and remote support for Microsoft 365, Intune, Windows, macOS, mobile, printing, and meeting-room AV/VC

Handle escalated issues for traders, executives, and business teams with clear communication

Manage device deployments, office tech changes, and vendor coordination across US sites

Oversee service delivery with Garda’s MSP, ensuring timely resolution

Global Operations & Security

Coordinate follow-the-sun handoffs with the Non-US lead

Implement vulnerability remediation, patching, and security hardening; support incident response

Own technical projects, migrations, and rollouts across US operations

Maintain runbooks and scripts, automate repeatable work, and coach others

Qualifications & Desired Skills

8-10 years of senior-level, hands-on infrastructure and workplace support experience, with the ability to independently diagnose problems and safely make production changes, along with 2-3 years of experience managing people.

Track record resolving complex escalations and leading service restoration

Direct people management experience, including coaching, reviews, development planning, and accountability

Experience with backup and recovery, monitoring, patching, and change control

Experience supporting Microsoft 365, Intune, Windows/macOS, AV/VC, and office hardware in a distributed environment

Strong communication, including incident updates, documentation, and cross-region handoffs

Able to balance hands-on technical work with managing a team and priorities across US locations

Preference for experience with:

AWS, Infrastructure as Code, PowerShell, Python, Terraform, or Ansible (Azure a plus)

Enterprise monitoring, virtualization, storage, and backup platforms

Exposure to security operations such as vulnerability remediation, EDR/MDR, MFA, certificates, and incident response

Financial services, trading, or another high-availability, multi-site environment

Track record as a hands-on leader who works alongside the team and stays technically current

Demonstrated accountability and decisiveness, with good judgment on risk and priorities

Effective under pressure, with a disciplined and approachable communication style

Track record of coaching and driving continuous improvement within team

Candidate Privacy Notice

This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.

Base Salary for this role is expected to be between:

$150,000 — $200,000 USD