Driver Support Agent

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Driver Support Agent , you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.

**This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.**

What You’ll Do:

Follow up with driver applicants across all North America markets to offer support and guide them through their application

Assist prospective drivers with required compliance steps, background checks, and documentation requirements

Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process

Conduct proactive outreach to candidates needing additional support or follow-up

Identify and escalate complex compliance or technical issues to appropriate internal teams

Who You Are:

Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!

Strong mental acuity and analytical problem-solving skills

A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks

Skilled in prioritizing and strong delegation skills to optimize team performance

Able to manage multiple priorities simultaneously while maintaining accuracy and focus

A clear communicator with excellent reading comprehension and writing skills

Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders

Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues

A well-rounded team player who takes ownership of (and pride in) your work

Ownership-driven: you take charge of ongoing issues and manage them through to resolution

Comfortable with ambiguity; able to create solutions even when no SOP exists

Demonstrated leadership with strong prioritization skills

An action-oriented executor: you take initiative to solve problems and get the job done

Compensation and Benefits

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

Salary Range: $20-$22 / hour

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.