Senior VIP Account Manager (Hybrid)

About the role

As a Senior VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalised and tailored services to our VIP clients in the sports betting environment, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximising revenue. The Senior VIP Account Manager will collaborate with different internal teams across the business and have a strong understanding of how the sports betting environment operates.

What you'll be doing

Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.

Providing proactive support to VIP players, ensuring their needs are met promptly and effectively.

Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.

Responsible for analysing data and internal reporting.

Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs.

Staying updated with industry information, policies, and regulations in the iGaming sector.

Ensuring data security.

What you'll bring

Experience as an Senior VIP Account Manager within sports betting industry

Previous experience with retention and retention strategies

Excellent communication and presentation skills

Outstanding problem-solving skills with a proactive approach

Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities

Strong drive to achieve and exceed targets

Willingness to work weekends

Fluency in English

What's in it for you

A competitive salary + individual performance based bonuses every quarter

20 days annual leave + public holidays

South African employment contract

Referral bonuses & flash bonuses

Top of the line equipment

Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.