Customer Support Officer

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include, but are not limited to, providing support to customers in various ways, answering customers’ questions, and resolving problems.

Shifts Schedule

08:00–16:00, 16:00–00:00, 00:00–08:00

Responsibilities

Deliver service and support to customers through live chats, emails and phone calls

Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps

Handle and resolve customer complaints or issues

Provide information to customers regarding the Company’s services and products

Provide quality service and support in a variety of areas, including but not limited to, System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries

Follow up on the progress of the response to the customer

Perform Back Office and Clients Accounting Department duties as required and update Customer records

Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls

Provide feedback on the efficiency of the service processes in place

Escalate all/any matters to senior management as required to ensure swift resolution of pending issues

Requirements

University Degree or relevant working experience in Banking

Excellent command of the English language; knowledge of an additional language is an advantage

Computer literacy at a high level

Flexible, analytical skills, excellent communication skills, high attention to detail

Any knowledge of Finance and Economics is advantageous

Ability to work in shifts

Interview steps

Screening Call (~30 min)

Interview with Head of Customer Support (~60 minutes)

Interview with Chief Operating Officer + Customer Support Supervisor / Head of Customer Support (~60 minutes)

Our benefits

Medical insurance

Provident fund

In-house gym with a personal trainer

Free daily lunch catering, snacks, and beverages

Company discount card for various products & services

21 days of annual leave and 10 days of sick leave annually

Birthday certificate program