Client Operations Officer - CIS Market

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story.

As a Client Operations Officer , you will play a key role in supporting CIS clients in their native language, resolving their issues, and coordinating with internal departments to keep operations running smoothly. The role combines client support, payment and document handling, and administrative tasks.

Responsibilities

Provide client support via live chat, email, messengers, and phone

Handle deposit and withdrawal requests and investigate payment delays

Assist clients with account-related questions and trading platforms, including MT4, MT5, and cTrader

Review and verify client documents in line with internal procedures

Resolve complex client cases, complaints, and disputed situations

Coordinate with Payments, Compliance, Platform Monitoring and other internal departments

Inform clients about promotions, campaigns, and company updates

Manage and distribute incoming requests to the relevant teams

Maintain accurate client records and update information in internal systems

Work with helpdesk and CRM systems to track, manage, and follow up on client requests

Requirements

Native or fluent Russian/Ukrainian

Advanced English level

Previous experience in customer support, client service, or back-office operations

Good understanding of how a forex broker operates, including client registration, account verification, trading, deposits, and withdrawals

Knowledge of trading platforms such as MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader

Understanding of payment methods commonly used across CIS markets, including cryptocurrency, P2P transfers, local bank cards, bank transfers, and local payment systems

Experience working with helpdesk and CRM systems, such as SugarCRM, Salesforce, or similar platforms

Strong communication skills and the ability to handle difficult clients professionally

Attention to detail, responsibility, and a problem-solving mindset

Ability to work on-site in Limassol and adapt to a shift schedule if required

Valid right to work in Cyprus

Nice to have

Previous experience working for a forex broker or another financial services company, which is a significant advantage

Practical experience with payment processing, P2P transactions, cryptocurrency deposits and withdrawals, and troubleshooting payment issues in CIS markets

Experience with ticketing and customer support platforms such as Freshdesk, Zendesk, or similar systems

Experience with KYC verification and client account administration

Sales, retention, or client relationship management experience

Interview steps

Recruiter screen (~30 minutes)

Technical Interview (~45 minutes)

Test task

Final Interview with manager (~40 minutes)

Our benefits

Excellent compensation package

Medical insurance

Provident fund

In-house gym with a personal trainer

Free daily lunch catering, snacks, and beverages

Company discount card for various products & services

21 days of annual leave and 10 days of sick leave annually

FxPro private shuttle bus service from Limassol

Birthday gift

Relocation bonus and visa/work permit support

Educational reimbursements & team building allowances

Monthly corporate events and activities