Client Operations Manager

☀️ About Nowadays

We're building the future of in-person connection, from intimate exec offsites to a conference-level company offsite.

Nowadays is the first AI-powered platform for planning corporate events. Our software handles everything from venue sourcing to vendor negotiations, making it easier and faster for teams to meet up in real life.

We've planned events across the globe for companies like Google, Airbnb, and Quantstamp, and we're just getting started.

Our mission is simple: make it easier for teams to create meaningful moments together.

👥 Who we are

We're a sister-founded team based in San Francisco. We move fast, care deeply, and love bringing people together (whether it's a strategic offsite or a Friendsgiving in our Nowadays home).

We believe the best teams:

Take ownership

Keep things scrappy

Celebrate wins (big and small)

Genuinely enjoy working (+ hanging out) together

Some of our favorite team excursions so far:

Flying trapeze

Steak-offs at home

Hauling a Christmas tree up to the office

Hitting the spa after a big launch

Racing an Ironman Relay

🎯 What this role is

This is a zero-to-one operations role . You'll take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable, without losing the human care that defines Nowadays.

💼 What you'll do

80% of your time will focus on event operations and client communication

Own events end-to-end simultaneously, including clear written + verbal on-brand client communication

Own and evolve the end-to-end ops flow for running events, from first request to post-event wrap

Be the point person for prioritizing urgent vs non-urgent ops issues

Turn tribal knowledge into clear documentation, onboarding, and templates that anyone can use

The remaining 20% of your time will focus on building for scale

Build scalable playbooks for: running a single complex event start-to-finish, and managing many events in parallel

Partner closely with engineering to: translate customer feedback and bugs into clear product requirements and actionable tickets, and help test, validate, and refine tools before launch

Create and maintain internal resources: ops onboarding docs, and client-facing guides and templates for planning offsites

Continuously identify what should be simplified, automated, or eliminated

🥇 What we're looking for

You consistently put clients first, understanding that this can sometimes require late nights or weekend work

You can juggle multiple workstreams and know how to prioritize quickly

You're excellent at turning complexity into clarity

You care deeply about process, but never at the expense of momentum

Extreme attention to detail

You're comfortable working across ops, product, dev, sales, and clients

You communicate clearly, thoughtfully, and with good judgment

You like building systems that other people can run

You want to shape how a company operates, not just follow a playbook

✨ Bonus points

Startup zero-to-one experience

Experience working with clients + owning client relationships

Strong intuition for customer experience and boundaries

Experience writing clear tickets in tools like Linear or Jira

Comfort with basic SQL or data analysis to answer operational questions

Comfort using AI/tools to replace manual, repetitive work

📝 Other details

Location

In-person in San Francisco

Perks

Free lunch + dinner

Quarterly team offsites (yes, we went to the White Lotus S3 hotel in Thailand), and exclusive access to top venues and events

Monthly fitness stipend

Health insurance

12 weeks paid parental leave

Generous PTO with required time off to recharge

High ownership, autonomy, and direct access to founders

Access to top venues, events, and travel experiences